Document privacy

Optional traffic analytics

With your permission, Google Analytics measures visits, page views, traffic sources and device information using analytics cookies. It may process this information on Google servers outside your country. We send general page names and remove URL queries and fragments; VINs, uploaded documents, names and email addresses are not included in our analytics events. Advertising features and automatic form and link tracking are disabled. You can decline or withdraw permission through Cookie settings. Your choice is saved on this device. Analytics stays off until you allow it.

Signing in

If you sign in with Google, we receive your Google account identifier, verified email address and profile name to identify your account and keep your cases private. We do not request access to your Gmail or Google Drive. A secure sign-in cookie keeps you signed in for up to 24 hours, or until you sign out on this device. Google and ChatGPT sign-ins have separate case histories.

Private while your case is active

We use your car registration and identity document to verify your authority to request removal. Only you and the authorised VINShield operator can access the uploaded documents.

When documents are deleted

We delete your uploaded documents when all selected listings have been confirmed removed, or when your case is closed because no further action will be taken. A declined verification also closes document handling and deletes the uploads.

What publishers receive

Requests include your name, reply email, VIN, relevant listing URLs and the reason you provide. Identity and registration documents are not attached. A publisher may ask you for additional verification through its own secure process.

Case records

Necessary case, authorisation, request and payment records remain separate from document uploads. This service does not promise that no information is stored. Search providers receive the VIN to find listings; payment and email providers process the information required for their services.

The operator’s full privacy policy and contact details must be available before document intake and payment are activated.